Refund Policy
Refund Policy
At Verva Masks, your satisfaction matters to us. This policy explains when and how refunds are issued. For details on returning a physical item, please also see our Return Policy.
Refund Eligibility
You may be eligible for a refund if:
- Your returned item is received within 30 days of delivery, unused and in its original packaging
- Your order arrived damaged, defective, or incorrect
- Your order was never delivered after a reasonable investigation with the carrier
How Refunds Are Processed
Once we receive and inspect your returned item, we'll notify you by email whether your refund has been approved. Approved refunds are issued to your original payment method within 5–10 business days. Please note that your bank or card issuer may require additional time before the refund appears on your statement.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged or incorrect, email us at verva@verva.info with your order number and a photo of the issue. In these cases, we'll cover the cost of a replacement or issue a full refund — including any shipping you paid — at no extra cost to you.
Partial Refunds
In some situations, only a partial refund may be granted — for example, if an item is returned outside the 30-day window, shows signs of use, or is missing parts or original packaging. We'll always communicate clearly by email before processing any partial refund.
Non-Refundable Items
For health and safety reasons, certain items cannot be refunded once opened or used, including used filters and any sealed safety equipment that has been unsealed. Original shipping charges are non-refundable unless the return is the result of our error.
Late or Missing Refunds
If you haven't received your refund after the timeframe above, first check with your bank or card issuer, as processing times vary. If you've done this and still haven't received your refund, contact us at verva@verva.info and we'll look into it right away.
How to Request a Refund
To request a refund, simply email us at verva@verva.info with your order number and the reason for your request. We'll walk you through the next steps.
Questions?
Have a question about a refund? Reach out to our support team at verva@verva.info and we'll be glad to help.